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Cancellation, return and exchange

Biscuits

If you want to cancel the purchase of the products in our online shop, the delivered goods may be returned undamaged and in the original packaging (within 14 calendar days) to:

ShopWeDo Inbound
Egide Walschaertsstraat 22F
2800 Mechelen
Belgium

The goods should then be returned, undamaged, unused and unopened, within 14 working days after the seller was informed of the cancellation.

Jules Destrooper may refuse returned goods or not refund the money if the original packaging has been opened or if the products were damaged by the purchaser.

As a service Jules Destrooper also pays the cost incurred by the purchaser to return the goods. Goods that are returned without advance notice will not be accepted.

You can download the form for revocation here

For more information on your rights, see article 9 of our General Terms and Conditions.

Merchandise material

For more information about the return conditions of our merchandise material, please consult article 9 of our General Terms and Conditions.

Conditions of personalised Jules Destrooper boxes

Jules Destrooper offers its customers the opportunity to personalise 3 types of boxes in its webshop with a message of their choice in the logo. The products that can be personalised are the Butter Crisps 100 g, Butter Waffles 100 g and Almond Thins 100 g. The customer indicates on the product page of one of these 3 products which message he/she wants to see printed on the packaging. Through our preview mode, the customer can immediately visualise and double-check his/her personalised variant. Changes can be made via the shopping cart. Jules Destrooper cannot be held liable for any errors in the spelling of the message passed on by the customer. The personalised message is limited to 24 characters. Special characters and emojis are not allowed. Before the personalised box is printed, it is checked by a Jules Destrooper employee, who determines whether the message may be printed in this way. If Jules Destrooper determines that the message cannot be printed, Jules Destrooper will contact the customer and ask him to deliver a new message. As long as the customer has not provided feedback, the order will not be processed. Jules Destrooper reserves the right to refuse a message:

Furthermore, the customer accepts that the delivery of an order including a personalised box may take 3 to 5 working days (for deliveries in Belgium – for other countries it might take a few extra days), after approval of the message that needs to be printed on the personalised box. The other products from the customer's order (= the products that cannot be personalised) will therefore be delivered at the same time, since there is only one delivery.