en nl fr
Clubs Companies
Since 1886 Our biscuits Visitors Center Our recipes Careers Webshop Contact
Account Login Wishlist 0 Wishlist Basket 1 Basket
Clubs Companies
Contact
Account Login Wishlist ${ getWishlistCount() } Wishlist

Delivery and shipping

For the delivery of online orders, Jules Destrooper has chosen for different delivery partners such as BPost, DPD, PostNL and UPS.

The ordered products may only be delivered to an accessible address in the Benelux and France.

The standard shipment cost is € 6,70 to Belgium, € 9,50 to the Netherlands, € 12 to Luxemburg and € 17 to France, irrespective of the weight of the shipment. Shipments with a value higher than € 40,00 VAT excluded are sent free of charge.

Delivery of orders with only standard products

Orders placed from Monday till Friday before 10 pm, will be delivered the next day (in Belgium). However, please take into account that delivery may take a bit longer during busy periods throughout the year such as Christmas and New Year or in unforeseen circumstances such as a lack of manpower. We don't do deliveries during the weekend.

For the other countries where we deliver, the following delivery periods apply:
 

  • The Netherlands: 1 to 2 days
  • Luxemburg and France: 2 to 3 days

The delivery periods are based on average processing and delivery times and are only provided as information. Non-compliance with these indicative delivery periods will not entitle the Client to request compensation.
 

Delivery of orders with personalised products

The delivery of an order including a personalised box may take 3 to 5 working days (for deliveries in Belgium – for other countries it might take a few extra days), after approval of the message that needs to be printed on the personalised box. The other products from the customer's order (= the products that cannot be personalised) will therefore be delivered at the same time, since there is only one delivery.

More information on our method and delivery conditions can be found in our General Terms and Conditions.

Conditions of personalised Jules Destrooper boxes

Jules Destrooper offers its customers the opportunity to personalise 3 types of boxes in its webshop with a message of their choice in the logo. The products that can be personalised are the Butter Crisps 100 g, Butter Waffles 100 g and Almond Thins 100 g. The customer indicates on the product page of one of these 3 products which message he/she wants to see printed on the packaging. Through our preview mode, the customer can immediately visualise and double-check his/her personalised variant. Changes can be made via the shopping cart. Jules Destrooper cannot be held liable for any errors in the spelling of the message passed on by the customer. The personalised message is limited to 24 characters. Special characters and emojis are not allowed. Before the personalised box is printed, it is checked by a Jules Destrooper employee, who determines whether the message may be printed in this way. If Jules Destrooper determines that the message cannot be printed, Jules Destrooper will contact the customer and ask him to deliver a new message. As long as the customer has not provided feedback, the order will not be processed. Jules Destrooper reserves the right to refuse a message:

Furthermore, the customer accepts that the delivery of an order including a personalised box may take 3 to 5 working days (for deliveries in Belgium – for other countries it might take a few extra days), after approval of the message that needs to be printed on the personalised box. The other products from the customer's order (= the products that cannot be personalised) will therefore be delivered at the same time, since there is only one delivery.